How RG Tutors uses personal information

Who is responsible

RG Tutors is responsible for deciding how information collected through this website is used.

Privacy questions can be sent to contact@rgtutors.co.uk.

Information we collect

• The parent’s and student’s names, contact details and the information included in a tutoring enquiry.
• The student’s year group, approximate working level and support needs when supplied.
• Campaign, landing-page and referrer details attached to an enquiry.
• For portal users, account details, tutor–student messages, uploaded documents, lesson schedules and links, manual payment records, assigned work, submissions, tutor feedback, practice, progress and security information needed to provide the service.

The enquiry form does not ask for the student’s date of birth or school.

Why we use it

• To respond to an enquiry and arrange the free introductory consultation.
• To understand what kind of tutoring support may be suitable.
• To provide and administer tuition and the learning portal where a service is agreed.
• To keep the service secure, troubleshoot problems and understand which advertising routes lead to genuine enquiries.

Where it is stored and shared

Portal messages and learning records are stored in the secured database. Uploaded documents are kept in private file storage and can be opened only through an authorised portal session. Students can access their own records, tutors can access their assigned students’ records, and administrators can manage portal records. Enquiries are stored in the website’s secured data store and are available only to authorised RG Tutors administrators. Information is shared only with people and service providers who need it to operate or deliver the service, or where disclosure is required by law.

How long we keep it

Information is kept only while it is needed to handle the enquiry, provide an agreed service, maintain appropriate records or meet legal obligations. Contact us if you would like to ask about deletion or the records we hold.

Your choices and rights

You can ask what information RG Tutors holds about you, request corrections and ask questions about how it is used. Other rights may apply depending on the circumstances, including requests to delete, restrict or object to certain uses of information.

Children’s information

The enquiry form is for parents and carers. Please use your own contact details and share only information relevant to the student’s tutoring. You can contact us with questions about your child’s information.